Return & Refund Policy

Yes, we accept returns on most items within 30 days of delivery.
Original shipping fees are non-refundable, unless the return is due to our error or a defective item.
Refunds are issued only to the original payment method.

At Brands Seekers, customer satisfaction is our priority. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for all orders placed on our Website.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, the following conditions must be met:

1.1 Timeframe

Return requests must be submitted within 30 days of receiving your order.

1.2 Condition of Item

Returned items must be:

  • Unused and unworn

  • Undamaged

  • In original packaging, including tags, labels, and protective wrapping

1.3 Proof of Purchase

A valid order number or proof of purchase is required for all return requests.

1.4 Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Digital products (downloads or subscriptions)

  • Gift cards or store vouchers

  • Items damaged due to misuse, improper handling, or normal wear

2. How to Initiate a Return or Refund

Step 1 — Contact Customer Support

To request a return, please contact us using the details below:

Email: [email protected]
Phone: +973 3229 99993
Business Hours: 12:00 AM – 11:00 PM (GMT+03:00)

Please provide:

  • Order number

  • Reason for return

  • Photos or videos (required for damaged, defective, or incorrect items)

Step 2 — Receive Return Authorization (RMA)

If your request is approved, you will receive:

  • A Return Merchandise Authorization (RMA) number

  • Return shipping instructions

  • The return address applicable to your order

❗ Do not ship items without an RMA number.
Unauthorized returns may be rejected.

Step 3 — Ship Your Return

  • Pack the item securely in its original packaging

  • Clearly include the RMA number on the package

  • Use a trackable and insured shipping service (recommended)

Return Address:
The return address will be provided after RMA approval, as return destinations may vary depending on the product and destination country.

3. Refund Processing

Once your return is received and inspected:

  • Refunds are processed within 7 business days

  • Refunds are issued only to the original payment method

  • Depending on your bank or payment provider, it may take an additional 5–7 business days for the funds to appear in your account

Partial Refunds (If Applicable)

Partial refunds may be issued if returned items are:

  • Used

  • Damaged

  • Missing accessories, tags, or original packaging

4. Return Shipping Costs

4.1 Customer-Paid Returns

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product

  • An incorrect item received

  • Our fulfillment error

4.2 Prepaid Return Label

A prepaid return label is provided only for defective or incorrect items.

4.3 Non-Refundable Fees

The following costs are non-refundable:

  • Original shipping fees (unless the return is our fault)

  • Any international customs duties or import fees paid

5. Exchanges

Exchanges are subject to product availability.
Before returning an item for exchange, please contact us to confirm stock availability.

If a replacement item is unavailable, a refund will be issued instead.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us as soon as possible, preferably within 24 hours of delivery

  • Provide your order number and clear photos or videos showing the issue

We will arrange a free replacement or a full refund, depending on availability and the nature of the issue.

7. International Orders (Outside Bahrain)

Orders are shipped from our international logistics partners located in Italy.
Return destinations may differ from the original shipping origin and will be communicated after return authorization.

For international orders, customers may be responsible for:

  • Return shipping costs

  • Local customs clearance fees

  • Import duties or taxes (if applicable)

Original shipping fees are not refundable for international orders.

8. Lost or Missing Returns

Brands Seekers is not responsible for:

  • Lost return shipments

  • Returns sent without tracking

  • Returns sent to the wrong address

We strongly recommend using tracked and insured shipping services for all returns.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check with your bank or payment provider

  2. Contact us at [email protected] for assistance

10. Contact Us

For any return or refund inquiries:

Commercial Name: Brands Seekers
Registration Number: 146294 – 2
Address: V 5, G 2357, R 281, B 502, Manama, Bahrain
Business Hours: 12:00 AM – 11:00 PM (Mon – Sun), GMT+03:00
Phone: +973 3229 99993
Email: [email protected] / [email protected]