Cancellation Policy

Last Updated: 28/03/2025

At Brands Seekers, we aim to provide our customers with a transparent and reliable shopping experience. This Cancellation Policy explains when an order may be cancelled, how to request cancellation, and how refunds are handled.

By placing an order on our Website, you agree to the terms outlined below.

1. Order Cancellation

1.1 Cancellation Before Dispatch

Orders may be cancelled within 12 hours of placement, provided the order has not yet been processed or dispatched, whichever occurs first.

To request a cancellation, please contact us as soon as possible:

  • Email: [email protected]

  • Phone: +973 3229 99993

  • Business Hours: 12:00 AM – 11:00 PM (GMT+03:00)

If the order is eligible for cancellation, a full refund will be issued to the original payment method.

1.2 Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

After delivery, the item may be returned in accordance with our Return & Refund Policy.

If a shipment is refused or not collected and returned to us by the carrier, it will be treated as a return. In such cases:

  • Return shipping fees charged by the carrier may be deducted from the refund.

2. Refund Processing for Cancellations

If a cancellation request is approved:

  • Refunds are issued only to the original payment method

  • Refunds are processed within 7 business days

  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account

This applies to all supported payment methods, including:
Visa, MasterCard, American Express, and PayPal.

3. Refund Deductions (If Applicable)

Refund deductions may apply in the following situations:

  • If a dispatched order is returned due to refusal of delivery, carrier return shipping charges may be deducted.

  • If a returned item is used, damaged, or missing original packaging or accessories, a partial refund may be issued in accordance with our Return & Refund Policy.

Original shipping fees are non-refundable, unless the cancellation or return is due to our error or a defective product.

4. Items Not Eligible for Cancellation

The following items cannot be cancelled once the order is processed and are not eligible for refunds:

  • Personalized or custom-made products

  • Perishable items

  • Clearance or final-sale products marked as non-refundable

  • Gift cards or vouchers

If you are unsure whether your item qualifies, please contact us before placing your order.

5. How to Request a Cancellation

When requesting a cancellation, please provide:

  • Full name

  • Order number

  • Date of purchase

  • Reason for cancellation

Contact us via:

  • Email: [email protected]

  • Phone: +973 3229 99993

  • Business Hours: 12:00 AM – 11:00 PM (Mon–Sun), GMT+03:00

We aim to respond to all cancellation requests within 24 business hours.

6. Contact Information

Commercial Name: Brands Seekers
Registration Number: 146294 – 2
Address: V 5, G 2357, R 281, B 502, Manama, Bahrain
Phone: +973 3229 99993
Email: [email protected]