Are products sold by Brands Seekers authentic?

Brands Seekers sells international designer fashion sourced through professional wholesale and distribution channels. Product pages include brand, GTIN, images, price and availability where available.

Where does Brands Seekers ship from?

Brands Seekers ships internationally from Italy using express courier services such as UPS Worldwide Express, depending on the destination and order details.

Are customs duties and import taxes included?

Import duties, taxes and customs charges are not included in the product price and may be collected by the carrier or the local customs authority in the destination country.

What is the return policy?

Returns are accepted within the stated return window as long as the item meets the return conditions. Return fees may be the customer responsibility unless the item is defective or incorrect.

BrandsSeekers.com FAQ – Authentic Fashion from 350+ Brands

FAQ

Welcome to BrandsSeekers.com! Below you’ll find answers to common questions about our products, orders, shipping, payments, and policies.

1. About Brands Seekers

Q: What is BrandsSeekers.com?

A: BrandsSeekers.com is an independent online fashion retailer based in Bahrain, offering 100% authentic products from over 350 international fashion brands.
All products are sourced through verified wholesale distributors and legitimate supply partners and shipped worldwide through our international logistics partners.

Brands Seekers is not affiliated with or endorsed by the brands listed, unless explicitly stated.

2. Ordering & Payments

Q: How do I place an order?

A: Browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
For payment details, please visit:
👉 https://brandsseekers.com/payment-policy/

Q: What payment methods do you accept?

A: We accept:

Visa
MasterCard
American Express
PayPal

All payments are processed through secure, encrypted payment gateways.

Q: Can I cancel or modify my order after placing it?

A: Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or dispatched.
For full details, please see:
👉 https://brandsseekers.com/cancellation-policy/
👉 https://brandsseekers.com/refund-policy/

3. Shipping & Delivery

Q: Do you ship worldwide?

A: Yes, we ship worldwide to most countries.

Q: Where do orders ship from?

A: Orders are shipped from our international logistics partners located in Italy.

Q: How long does shipping take?

A: Estimated delivery time is 2–5 business days after dispatch, depending on your location and customs processing.

Q: How can I track my order?

A: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
You can track your shipment directly on the courier’s tracking website.

4. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery, provided items are unused and in their original condition and packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Full details are available here:
👉 https://brandsseekers.com/refund-policy/

Q: How do I request a refund?

A: Contact our support team with your order details. Once the returned item is received and inspected, approved refunds are processed within 7 business days and issued to the original payment method.

Q: Do you offer exchanges?

A: Yes, exchanges are possible depending on product availability. Please contact us before returning an item to confirm options.

5. Customer Support

Q: How can I contact customer support?

A: You can reach us using the details below:

Phone: +973 3229 99993
Email: [email protected]

Commercial Name: Brands Seekers
Registration Number: 146294 – 2
Registration Type: Individual Establishment
VAT: BH15862047
Address: Villa 5, Gate 2357, Road 281, Manama 502, Bahrain
Business Hours: 12:00 AM – 11:00 PM (Mon–Sun), GMT+03:00

Q: What are your customer service hours?

A: Our support team is available 12:00 AM – 11:00 PM (Mon–Sun), GMT+03:00 (Bahrain time).

6. Other Questions

Q: Do you offer discounts or promotions?

A: Yes! Subscribe to our newsletter to receive updates on promotions and special offers:
👉 https://brandsseekers.com/newsletter/

Q: Are my payments and personal information secure?

A: Yes. We use industry-standard security measures and encrypted payment gateways to protect your data.
For full details, visit:
👉 https://brandsseekers.com/privacy-policy/

FAQ